Transtek

Chic Lifestyle Goods with Modern Simplicity

Shipping Methods

The type, quantity, and weight of your package may vary, and as such, cost may vary. Shipping costs also vary depending on your location. To get a shipping quotation, please add your selected items to your shopping cart, and enter your shipping address in the checkout page.

In an effort to provide the best value to our customers, we are currently offering free shipping to qualifying orders.

All US orders above $59 can be shipped for free using USPS First Class mail.

Canceling Orders

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.

Items already shipped are not reversible, and must then be returned for a refund (please see the “Refunds” section above). Please note that the cost of this return has to be paid by the customer.

Easy Returns & Exchanges

Return Policy

If you are not completely satisfied with your purchase or the product is found to be defective, you may return the item to us in its original condition within 14 days of receipt.

Only items purchased directly from www.nativeunion.com will be accepted. For products purchased from authorized retailers, please get in touch with them directly for returns.

Returned items must be in original packaging, including any accessories, manuals, and documentation.

Non-returnable items include items purchased through retailers, incorrect products purchased, and damaged products through customer mishandling.

Returns made without receipt may be refused. Native Union reserves the right to deny any return.

Returns

Please contact our support team to start the return process. Please include the following information:

  • Order number
  • Proof of purchase
  • Video or photo of the faulty product (if applicable)
  • Complete delivery address
  • Contact telephone number

In some cases, you may be required to include a video or photo of the defective product for proof in order to refund or replace the product.

Refunds

Processed refunds are completed within 10 business days. Refunds will be issued based on your original form of payment (PayPal, credit card, debit card, etc.)

For returned items, a full refund will be credited for defective products. For non-defective items, refund excludes all shipping and handling fees.